/** Bot-CS additive UI for Support Board. All selectors are gd-prefixed. */
:root {
    --gd-blue: #028be5;
    --gd-green: #1d9e75;
    --gd-amber: #ef9f27;
    --gd-amber-bg: #fff8e8;
    --gd-red: #d94b49;
    --gd-red-bg: #fff0ef;
    --gd-ink: #28323c;
    --gd-muted: #75808b;
    --gd-line: #e4e8ec;
}

#sb-conversations { position: relative; }
#sb-conversations .gd-bot-badge {
    position: absolute !important; top: 6px !important; right: 8px !important;
    left: auto !important; bottom: auto !important; display: block !important;
    min-width: 17px !important; width: auto !important; height: 17px !important;
    padding: 0 4px !important; margin: 0 !important; box-sizing: border-box !important;
    border-radius: 9px !important; background: var(--gd-red) !important; color: #fff !important;
    font-size: 10.5px !important; line-height: 17px !important; text-align: center !important;
    font-weight: 600 !important; opacity: 1 !important; visibility: visible !important;
    pointer-events: none;
}

/* Queue strip and drawer below Support Board's Inbox header. */
.sb-admin .sb-area-conversations .sb-admin-list { position: relative; }
.sb-admin .sb-area-conversations .sb-admin-list > .sb-scroll-area { height: calc(100% - 140px) !important; }
.gd-queue-strip {
    position: relative; z-index: 23; flex: 0 0 auto; min-height: 70px;
    padding: 9px 48px 9px 12px; box-sizing: border-box;
    background: #f6faff; border-bottom: 1px solid #dce7f0;
}
.gd-queue-toggle {
    width: 100%; padding: 0; border: 0; background: transparent; color: var(--gd-ink);
    cursor: pointer; text-align: left; font-family: inherit;
}
.gd-queue-toggle > span { display: flex; align-items: center; gap: 8px; min-width: 0; }
.gd-queue-toggle b { font-size: 13px; line-height: 20px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.gd-queue-toggle em {
    flex: 0 0 auto; padding: 2px 7px; border-radius: 10px; background: #fbd5d4; color: #a42b2a;
    font-size: 10.5px; line-height: 16px; font-style: normal; font-weight: 600;
}
.gd-queue-toggle em.gd-ok-text { background: #dff4ec; color: #147254; }
.gd-connection { display: flex; align-items: center; gap: 5px; margin-top: 5px; color: var(--gd-muted); font-size: 11.5px; }
.gd-connection i { width: 7px; height: 7px; border-radius: 50%; background: var(--gd-green); }
.gd-connection.gd-retrying i, .gd-connection.gd-stale i { background: var(--gd-amber); }
.gd-connection.gd-disconnected { color: #a42b2a; }
.gd-connection.gd-disconnected i { background: var(--gd-red); }
.gd-settings-toggle {
    position: absolute; right: 12px; top: 15px; width: 28px; height: 28px; padding: 0;
    border: 1px solid #d4dee7; border-radius: 7px; background: #fff; color: #66727d;
    font-size: 15px; cursor: pointer;
}
.gd-preferences {
    display: none; position: absolute; right: 9px; top: 50px; z-index: 31; width: 218px;
    padding: 13px 14px; box-sizing: border-box; background: #fff; border: 1px solid var(--gd-line);
    border-radius: 9px; box-shadow: 0 8px 25px rgba(25, 43, 61, .16); color: var(--gd-ink);
}
.gd-preferences.gd-open { display: grid; gap: 9px; }
.gd-preferences strong { font-size: 12.5px; }
.gd-preferences label { font-size: 12px; cursor: pointer; }
.gd-preference-msg { min-height: 14px; color: var(--gd-red); font-size: 11px; }

.gd-queue-drawer {
    display: none; position: absolute; z-index: 22; left: 0; right: 0; top: 140px; bottom: 0;
    overflow: hidden; background: #fff; border-right: 1px solid var(--gd-line);
}
.gd-queue-drawer.gd-open { display: flex; flex-direction: column; }
.gd-standalone-detail { overflow-y: auto; padding: 10px; overscroll-behavior: contain; }
.gd-standalone-detail > nav { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 10px; }
.gd-standalone-detail > nav button, .gd-standalone-retry { padding: 8px; border: 1px solid var(--gd-line); border-radius: 6px; background: #fff; color: var(--gd-blue); cursor: pointer; }
.gd-standalone-detail .gd-bot-card { margin: 0 0 14px; padding: 12px; }
.gd-standalone-detail .gd-row { grid-template-columns: 76px minmax(0, 1fr); }
.gd-standalone-detail .gd-copy { grid-column: 2; justify-self: start; }
.gd-standalone-detail .gd-claim { flex-wrap: wrap; }
.gd-context-note { color: var(--gd-muted); font-size: 11px; }
.gd-journey { padding-left: 18px; max-height: 230px; overflow-y: auto; }
.gd-journey li { margin-bottom: 6px; overflow-wrap: anywhere; }
.gd-journey time { color: var(--gd-muted); }
.gd-result-note { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.gd-delivery-in_app { background: #e4f5ee; }
.gd-metrics { display: grid; grid-template-columns: repeat(4, 1fr); gap: 1px; flex: 0 0 auto; background: var(--gd-line); border-bottom: 1px solid var(--gd-line); }
.gd-metrics > div { display: grid; place-items: center; gap: 1px; min-width: 0; padding: 9px 2px; background: #fff; }
.gd-metrics b { font-size: 16px; color: var(--gd-ink); }
.gd-metrics span { color: var(--gd-muted); font-size: 9.5px; white-space: nowrap; }
.gd-metrics .gd-danger b { color: var(--gd-red); }
.gd-queue-items { overflow-y: auto; overscroll-behavior: contain; }
.gd-queue-items h4 { margin: 0; padding: 9px 14px; background: #f6f8fa; color: var(--gd-muted); font-size: 10.5px; font-weight: 600; text-transform: uppercase; letter-spacing: .3px; }
.gd-queue-items h4.gd-failed-heading { color: #a42b2a; background: #fff1f0; }
.gd-load-more {
    display: block; width: calc(100% - 28px); margin: 9px 14px; padding: 8px;
    border: 1px solid #cbd9e4; border-radius: 6px; background: #f5f9fc;
    color: #0878bd; font: inherit; font-size: 11.5px; cursor: pointer;
}
.gd-queue-item {
    display: block; width: 100%; padding: 12px 14px; box-sizing: border-box; border: 0;
    border-bottom: 1px solid #edf0f2; border-left: 4px solid var(--gd-amber); background: #fff;
    color: var(--gd-ink); text-align: left; font-family: inherit; cursor: pointer;
}
.gd-queue-item:hover, .gd-queue-item.gd-selected { background: #f2f8fd; }
.gd-queue-item.gd-overdue { border-left-color: var(--gd-red); background: #fff9f9; }
.gd-queue-item.gd-delivery-failed-row { border-left-color: var(--gd-red); background: #fff4f3; }
.gd-queue-item-top { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.gd-queue-item-top b { font-size: 12px; line-height: 18px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.gd-queue-item-top time { flex: 0 0 auto; color: var(--gd-red); font-size: 11px; font-variant-numeric: tabular-nums; }
.gd-queue-reason { display: block; margin: 3px 0; overflow: hidden; color: #59646e; font-size: 11.5px; line-height: 17px; white-space: nowrap; text-overflow: ellipsis; }
.gd-queue-item small { color: var(--gd-blue); font-size: 10.5px; }
.gd-empty { padding: 30px 16px; color: var(--gd-muted); font-size: 12px; text-align: center; }

/* Conversation-row signals remain additive. */
.sb-area-conversations li.gd-bot-wait { background: #fff9ec !important; border-left: 4px solid var(--gd-amber); }
.sb-area-conversations li.gd-bot-overdue { background: #fff1f0 !important; border-left: 4px solid var(--gd-red); }
.gd-bot-tag { display: flex; align-items: center; gap: 6px; margin: 3px 0 1px; color: #7b571d; font-size: 10.5px; line-height: 15px; }
.gd-bot-tag span { min-width: 0; max-width: 132px; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.gd-bot-tag b { font-variant-numeric: tabular-nums; }
.gd-bot-tag em { padding: 1px 5px; border-radius: 6px; background: #f5e2b7; font-style: normal; white-space: nowrap; }
.gd-bot-overdue .gd-bot-tag { color: #9a3432; }
.gd-bot-overdue .gd-bot-tag em { background: #f4d2d0; }
.sb-area-conversations li.gd-bot-wait p,
.sb-area-conversations li.gd-bot-overdue p { height: 20px !important; margin-top: 4px !important; white-space: nowrap; text-overflow: ellipsis; }

/* Internal card inside the center conversation. */
.gd-bot-card {
    display: block; clear: both; margin: 16px 18px; padding: 14px 16px; box-sizing: border-box; background: var(--gd-amber-bg);
    border: 1px solid #efd8a6; border-left: 4px solid var(--gd-amber); border-radius: 8px;
    color: var(--gd-ink); font-size: 12.5px; line-height: 18px;
}
.gd-bot-card.gd-overdue { background: var(--gd-red-bg); border-color: #f0c6c4; border-left-color: var(--gd-red); }
.gd-bot-card.gd-busy { opacity: .68; pointer-events: none; }
.gd-bot-card header { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 8px; }
.gd-bot-card header > span { display: grid; }
.gd-bot-card header strong { color: #22303c; font-size: 14px; }
.gd-bot-card header small { color: var(--gd-muted); font-size: 11px; }
.gd-bot-card header time { color: #9a6922; font-size: 12px; font-weight: 600; font-variant-numeric: tabular-nums; }
.gd-bot-card.gd-overdue header time { color: var(--gd-red); }
.gd-reason { margin: 0 0 9px; color: #3c4650; }
.gd-row { display: grid; grid-template-columns: 82px minmax(0, 1fr) auto; gap: 8px; align-items: start; padding: 3px 0; }
.gd-row > span { color: var(--gd-muted); }
.gd-row > b { font-weight: 500; overflow-wrap: anywhere; }
.gd-copy, .gd-link { padding: 0; border: 0; background: transparent; color: var(--gd-blue); font: inherit; font-size: 11px; cursor: pointer; }
.gd-claim { display: flex; justify-content: space-between; align-items: center; gap: 10px; margin: 11px 0; padding: 8px 10px; background: rgba(255,255,255,.72); border-radius: 7px; }
.gd-claim.gd-mine { box-shadow: inset 3px 0 var(--gd-green); }
.gd-claim-left { font-variant-numeric: tabular-nums; }
.gd-templates { display: flex; flex-wrap: wrap; gap: 6px; margin: 10px 0 8px; }
.gd-templates > span { width: 100%; color: var(--gd-muted); font-size: 11.5px; }
.gd-template { max-width: 100%; padding: 5px 8px; border: 1px solid #d7dde2; border-radius: 13px; background: #fff; color: #42505b; font: inherit; font-size: 11px; cursor: pointer; text-align: left; }
.gd-template:hover { border-color: var(--gd-blue); color: #0878bd; }
.gd-input { display: block; width: 100%; min-height: 66px; padding: 8px 10px; box-sizing: border-box; resize: vertical; border: 1px solid #ccd4db; border-radius: 7px; background: #fff; color: var(--gd-ink); font: inherit; }
.gd-input:focus { outline: 2px solid rgba(2,139,229,.16); border-color: var(--gd-blue); }
.gd-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 9px; }
.gd-btn { padding: 7px 12px; border: 0; border-radius: 6px; color: #fff; font: inherit; font-size: 12px; font-weight: 600; cursor: pointer; }
.gd-btn.gd-primary { background: var(--gd-green); }
.gd-btn.gd-secondary { background: #747d85; }
.gd-btn:disabled { opacity: .55; cursor: default; }
.gd-msg { font-size: 11.5px; }
.gd-msg.gd-err { color: #a42b2a; }
.gd-msg.gd-ok { color: #147254; }
.gd-card-feedback { margin-top: 9px; font-size: 11.5px; }
.gd-card-feedback.gd-err { color: #a42b2a; }
.gd-card-feedback.gd-ok { color: #147254; }
.gd-delivery { display: grid; gap: 5px; margin-top: 10px; padding: 9px 10px; border-radius: 7px; background: #eef4f8; }
.gd-delivery b { color: #53616c; }
.gd-delivery span { color: #6a3533; font-size: 11.5px; overflow-wrap: anywhere; }
.gd-delivery small { color: var(--gd-muted); font-size: 10.5px; }
.gd-delivery > div { display: flex; gap: 7px; margin-top: 4px; }
.gd-delivery-delivered { background: #e4f5ee; }
.gd-delivery-delivered b { color: #147254; }
.gd-delivery-failed { background: #fbe3e2; }
.gd-delivery-failed b { color: #a42b2a; }
.gd-only { margin-top: 10px; padding-top: 7px; border-top: 1px dashed rgba(60,70,80,.22); color: var(--gd-muted); font-size: 10.5px; }

/* Right Details panel, inserted immediately before Notes. */
.gd-details-panel { padding: 15px 18px; border-top: 1px solid var(--gd-line); border-bottom: 1px solid var(--gd-line); color: var(--gd-ink); }
.gd-details-title { display: flex; justify-content: space-between; align-items: center; margin-bottom: 10px; }
.gd-details-title h3 { margin: 0 !important; padding: 0 !important; border: 0 !important; font-size: 14px !important; }
.gd-details-title span { padding: 2px 7px; border-radius: 9px; background: #e6f3fc; color: #0878bd; font-size: 10.5px; }
.gd-details-panel dl { display: grid; gap: 6px; margin: 0 0 12px; }
.gd-details-panel dl > div { display: grid; grid-template-columns: 82px 1fr; gap: 7px; font-size: 11.5px; }
.gd-details-panel dt { color: var(--gd-muted); }
.gd-details-panel dd { margin: 0; overflow-wrap: anywhere; }
.gd-history { display: grid; gap: 9px; margin: 0; padding: 0; list-style: none; }
.gd-history li { display: grid; grid-template-columns: 1fr auto; gap: 1px 8px; padding-left: 10px; border-left: 2px solid #cad5de; font-size: 10.5px; }
.gd-history li b { font-size: 11px; }
.gd-history li span { grid-column: 1; color: #66727d; overflow-wrap: anywhere; }
.gd-history li time { grid-row: 1; grid-column: 2; color: var(--gd-muted); }
.gd-history-empty { color: var(--gd-muted); font-size: 11px; }

@media (max-width: 900px) {
    .gd-bot-card { margin: 12px 8px; }
    .gd-row { grid-template-columns: 70px minmax(0, 1fr); }
    .gd-copy { grid-column: 2; justify-self: start; }
}